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REFUND POLICY

With La Beach you can be assured we pride ourselves on high-quality products. We work hard to ensure you are completely satisfied with your purchase.

Please choose your La Beach purchase carefully as we do not issue change-of-mind refunds or exchanges.

 

FAULTY ITEM

Eep...if this is you, we’re just as disappointed! We pride ourselves on high-quality products and a seamless experience for our customers. Be assured we will replace your item with priority.

In the unlikely event of damage or fault at point of arrival, please mail your La Beach purchase back to us at the address below, including your name, order number and contact details (phone, email, postal address) inside the parcel so we know it is yours.

La Beach
PO Box 591
Paddington QLD 4064
Australia

We’ll be in touch when we receive your product and will arrange to have another sent to you. Please email info@labeachbeauty.com with any concerns.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@labeachbeauty.com.

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@labeachbeauty.com and send your item to: La Beach, PO Box 591, Paddington, QLD, 4064, Australia

 

SHIPPING

To return your product, you should mail your product to: La Beach, PO Box 591, Paddington, QLD, 4064, Australia

Please note, you will bear shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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